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Here at JMT Technology Group, we are always looking for the best and brightest in the technology community to join our lineup. We’re not your typical technology firm. Whether you’ve been here seven days or seven years, our team is dedicated to helping one another solve problems in a collaborative manner. We strive to create an enjoyable work environment and are willing to share ideas, relying on one another’s expertise to solve complex problems for our clients. Placing a high value on professional development, we care about the well-being and training of our employees by encouraging and assisting them to stay on top of the latest industry trends and new technologies as well as supporting involvement in professional associations and the local community. With many individuals being with the firm for over 10 years, our low turnover rate, and our team consistently expanding, JMT Technology Group is a positive place to work and grow.
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Senior Director of Client Engagement - Hunt Valley, Maryland
Tracking Code: 23595
JMT Technology Group, a leading geospatial, software, and information technology solutions provider, is looking for a Senior Director of Client Engagement to join our team. The Senior Director of Client Engagement is responsible for developing, monitoring and maintaining client relationships that result in sustainable and profitable business; seeking, developing and securing new business opportunities, developing and implementing strategic business and tactical action plans and participating in related marketing and business activities. The Senior Director of Client Engagement will collaborate with project managers, business development, marketing staff, and subject matter experts throughout JMT to broaden our technology customer base, as well as maintain business relationships with our existing customers. The Senior Director of Client Engagement will also be responsible for engaging with business partners to enhance and strengthen our relationships by facilitating partnering activities that will result in positive revenue growth. The ideal candidate will have strong project management and business development experience and skills with a passion to devise and implement geospatial, asset management and information technology solutions in the infrastructure space. Experience in transportation, water infrastructure, facilities or energy spaces is highly desired.
Compensation for this position is $175,000.00 - $190,000.00, commensurate with experience, education and certifications. The provided range is a good faith estimate based on the requirements described within the job description. We notice that we receive a wide variety of applicants and recognize that the person selected may be less experienced or more experienced. If so, the actual salary range may vary from the estimate provided.
JMT offers outstanding opportunities for career and professional growth. We are 100% employee-owned (ESOP) and offer outstanding health care coverage and other benefits, including:
- Affordable Medical, Dental & Vision Insurance
- Company paid Life and Disability Insurance
- Paid Time Off
- Paid Holidays
- Paid Caregiver Leave Program
- 401K Retirement Plan (Traditional and Roth options)
- Employee Stock Ownership Plan (ESOP)
- Career Development Programs
- And more…
- Benefits | JMT
Essential Functions and Responsibilities
- Develop strategic and tactical plans for identified clients; execute, monitor, and report on the approved plan
- Develop relationships with new and existing clients to discover project and program information
- Conduct market research and maintain thorough knowledge of clients, industry trends, the solutions/services we can provide, and of our competitors
- Build a pipeline of new business for the identified clients
- Meet potential clients by growing, maintaining, and leveraging your network
- Develop plans that set targets for booked revenue and provide support that will continually improve the relationship with key clients
- Lead client relations efforts for inbound leads within a defined geographic region or technical area of expertise
- Provide subject matter expertise on technology choices that apply to the infrastructure market
- Collaborate with other Directors of Client Engagement and Service Line Leaders/Market Leaders to build a pipeline of new business in the infrastructure market
- Work with management, technical, and marketing staff to identify, support the development, and implementation of technology solutions that meet customer needs.
- Lead and manage, when necessary, end-to-end geospatial and GIS projects for state DOTs and other clients across industries, ensuring delivery on time and within scope and budget.
- Collaborate with clients to understand requirements and customize solutions involving geospatial data and systems
- Provide support oversight to the development, integration, and deployment of GIS solutions and applications for asset management and infrastructure projects.
- Evaluate business and operational processes related to asset management, maintenance and operations, safety, and capital programming.
- Develop and implement business process improvement recommendations
- Support client retention efforts by presenting new products and services and enhancing existing relationships
- Monitor and obtain feedback from clients to assess JMT performance. Develop correction action plans, as necessary
- Work with mid and senior-level management, marketing, other practices, and technical staff within JMT
- Regularly report on progress against the business development metrics of the Technology Solutions practice
- Lead proposal development that speaks to the client’s needs, concerns, and objectives and participate in pricing the solution/service including working with the client
- Perform thorough peer review and feedback on technical and cost proposals
- Attend industry functions, such as association events and conferences, and provide feedback and information to the team on market and creative trends; identify opportunities for campaigns and services that will lead to an increase in sales; using knowledge of the market and competitors, and identify and develop our unique selling propositions and differentiators for our clients.
- Work with marketing staff to ensure that prerequisites (such as prequalification or getting on a vendor list) are fulfilled within a timely manner
- Staff management (when applicable):
- Manage Directors of Client Engagement, or other applicable staff
- Ensure project managers and project teams are delivering on-time and within budget
- Develop a thorough understanding of the company’s people and capabilities.
- Provide contract management services
- Responsible for the Technology Group revenue, expenses, and profitability associated with client management
Required Experience
- Bachelor's degree from a four-year college or university in business, marketing, GIS, information technology or related field
- Minimum of ten years of information technology and/or geospatial business development experience
- Minimum of ten years of information technology and/or geospatial business operations experience
- Minimum of five years of personnel management experience
- Minimum of five years of experience with state and local government clients, specifically in the transportation, airport, water/wastewater, environment and natural resource, facility, and/or public safety markets
- Minimum of ten years of project management experience
Preferred Experience
- PMP certification is highly desired
Working Conditions
Work is performed within a general office environment. Work is generally sedentary in nature but may require occasional standing and walking. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc. within the office environment.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected by state or federal law.
Job Location
Hunt Valley, Maryland, US
Position Type
Full-Time/Regular